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Jane Adams

Marketing
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Followed by John Sims, Martha Boyle and 5 others you follow

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Currently looking for a senior marketing role.

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Marketing
Currently looking for a job
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Latest opinions

Jane Adams

Security versus convenience - am I never satisfied?

One of the biggest aggravations involved in dealing with banks and credit card issuers is their security checking process when you contact their call centre. Questions, questions, so many questions. Sometimes, you have to supply this information even when they call you. My recent experience with Barclaycard suggests that they have gone some way to...

23 September 2014

Jane Adams

An answer to the Scottish currency question

One of the things I fail to understand about the Yes campaign for Scottish independence is their determination to retain sterling. OK, it may mean greater stability in the short term but so would remaining part of the UK. If we’re throwing off the shackles etc. etc. then why retain the shackle of handing our monetary policy over to someone who doe...

05 September 2014

Jane Adams

A cryptocurrency for Scotland

I rarely recommend reading the reader comments at the Guardian Online (or indeed any other newspaper site) unless you need a fast cure for low blood pressure or get a kick out despising your fellow man. However last week I did actually learn something interesting from the comments to a Guardian article about Bitcoin. In common with countries such ...

02 April 2014

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Latest comments

An answer to the Scottish currency question

There is a digital currency called Scotcoin (see previous blog post). I'm not convinced it's one that would suit this purpose though.

06 Sep 2014 14:18 Read comment

TSB may have blown their biggest brand opportunity yet

I suspect that part of the reason for this is the target market for TSB. It's not and has never been an aspirational brand. It's firmly aimed at older and lower income people, who I would suggest are those who are most in favour of branch use and least interested in mobile and web banking. The message that the fancy new tech bit is easier to use and based on customer feedback is probably precisely what those sorts of customers want to hear, if they even feel they want to use the website at all.

17 Jul 2014 10:39 Read comment

Contactless card quirk sees London buses charge commuters twice

Given that this is now a known issue, I don't get what is so hard about keeping your Oyster card separate from your bank card. If you left your season ticket at home and had to buy a day ticket would that be a system flaw? No, it's a user flaw and so is this. While beforehand, you might have argued that TfL didn't do enough user education on this usability question, you can barely move for public service ads on the subject now so I think the way this story is reported is a bit misleading.

18 Mar 2014 09:14 Read comment

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Jane writes about

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  • payments

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  • Payments strategies 2015-2020-2030

  • Disruption in Retail Banking

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